Tenancy Property Repairs

Information for tenants - Assured Shorthold Tenancy only

The following information only applies where you have been informed that your branch is providing a letting and management service. In all other cases you should contact your landlord directly.

Emergency Services

In the event that you have had to call out the emergency services (FIRE/POLICE/AMBULANCE) AND damage has resulted to the building or contents, please contact your branch without delay.

Property Maintenance and Repairs

If any maintenance or repair problems arise, which you believe are the responsibility of the landlord, please contact your The Letting People branch.

The Letting People Leamington Spa branch has an online repair reporting system powered by OPEN VIEW, Please contact the leamington Spa branch using the form from the click here link below, or by email at admin.leamington@thelettingpeople.co.uk  for your log in details. Please note that to ensure our compliance, all repair repair requests are required to be in writing.

For the Milton Keynes branch, please email the branch directly at miltonkeynes@thelettingpeople.co.uk or use the contact form using the click here link bellow

General information


  • Please provide as much information as possible to enable your branch to assess the nature of the repair. If you are reporting a faulty appliance, please ensure you provide full details of the appliance and its make and model and serial number to ensure that we are able to progress.
  • Please ensure that before you ask for a call out you have carried out reasonable tenant/consumer preliminary checks on the fault to ensure that a call out by a professional contractor is necessary. Otherwise you will be charged for ‘no fault found’ or other instances where it is considered to be a tenant liability. In addition, for service engineer visits for appliances etc you MUST provide access. If an appointment is aborted due to you not being available a charge will be made for an abortive visit and any other reasonable costs and expenses incurred.
  • Whenever possible, to provide continuity and avoid any possible misunderstandings, if there are joint tenants (sharers) the LEAD TENANT should liaise with your branch.
  • When you have reported a maintenance or repair, and been given a job reference number, there is no need for you to contact your branch again as your branch will, whenever possible (excluding holiday closures), progress reports within 24 hours. If The Letting People branch are instructed by the landlord to arrange contractors, your branch will let you know what to expect and, if possible, a date that the work arranged by your branch will be carried out.
  • Please note that it is your responsibility to report any maintenance or repairs items. You should ensure that your branch have your current contact telephone number or email address.
  • If you have left a message and not received any contact from your branch you should ensure that your branch have registered your repair request and that you have a job reference number.

To contact your branch in regard to property repairs please click here

Just dropping you a line to let you know how much I appreciate the help and support we got from you during our tenancy and particularly in the last month - you were always very helpful.
  Mrs L, Tenant, Warwick
Email Property

Fill in the following form to email the property details

4 + 3 =
Form title goes here

This is introductory text, explaining the point of this form and how to complete it. Blah blah blah Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation

Are you currently a Landlord?
3 + 4 =
Ask us a question

We would be delighted to reply to any question you may have regarding letting or renting a property through The Letting People. Please complete the following form and we'll get back to you as soon as possible.

Are you currently a...
6 + 5 =
Arrange a rental valuation

We would be delighted to arrange a free rental valuation of your property to let. Please complete the following form and we'll contact you as soon as possible.

6 + 1 =
The Letting People tenant deposit form
4 + 4 =
Tenancy renewal form
5 + 5 =
Tenancy property repair form
2 + 5 =
Tenancy termination form
3 + 4 =
Franchising Enquiry

If you think this is the right franchise for you, then Anthony and Caroline would love to hear from you

Are you currently a Landlord?
3 + 5 =