We would recommend as soon as possible as properties are generally letting very quickly at the moment. In some instances properties are letting on first viewing and therefore it is essential we are aware of your requirements.

Click here for some useful information, and the steps, to help you rent a property: TLP Tenant application information 01062019

You will be asked to provide brief details about yourself and your rental requirements including any other prospective occupants (including children or pets) before a viewing to ensure that you potentially meet the landlord’s requirements. A member of staff will usually accompany you at the property and answer any questions that you may have.

Our usual office reception hours are Monday to Friday 9.30am to 5.00 pm. However, please check details and any seasonal arrangements. Saturday is available for prebooked viewing appointments or to make an application for tenancy only (There are no general or  tenancy administration staff available on Saturdays for appointments). Closed Sunday and Bank and Christmas holidays.

Prior appointments during our usual reception hours above are not necessary for generally discussing your property rental requirements or making an application. Subsequently, if you wish to discuss your application or current tenancy arrangements in detail at our office, it is essential that you make a prior appointment during our usual opening hours between Monday to Friday with a member of staff who will be able to provide further more detailed specialist information to answer your queries. Email correspondence should be used whenever possible to answer general queries in regard to your application or current tenancy arrangements.

We can usually arrange a viewing appointment to suit your availability Monday to Saturday flexibly around our opening hours.

We welcome applications from prospective tenants with pets for consideration. Please enquire about suitable properties and any other special arrangements necessary. Please note that not all properties will be suitable and others may have pet restrictions outside of our control. There is very helpful information which may be obtained from the Dogs Trust www.dogstrust.org.uk and www.letswithpets.org.uk  to prepare your pet for application. Please provide as much useful and positive information as you are able as pets will require the prior agreement of the landlord. Be prepared, If pets are agreed, additional rental may be required to cover excess wear and tear and any damage or cleaning required.

NO SMOKING is permitted under any circumstances unless you have the prior written agreement of the landlord ONLY

All properties (unless otherwise stated) are offered for a minimum term of six months. In some cases the landlord may require a minimum initial tenancy term of 12 months, please check advertised details for further information.

If you require a short term letting (less than 6 months) please contact us for availability before arranging a viewing. The marketing advertised rental is for a minimum of a 6 months let and therefore additional monthly rental will be required for short term lets in agreement with the landlord

Whilst we endeavour to make our Property Descriptions accurate and reliable, they should not be relied on as statements or representations of fact and do not constitute any part of an offer or contract.  We would strongly recommend that all the information which we provide about the property is verified by yourself on inspection.  The Agent has not tested any apparatus, equipment, fittings or services and so cannot verify they are in working order.   *A copy of the Energy Performance Certificate may be viewed, on request, at our offices.

In addition, property descriptions are provided only as a general outline in good faith and from information provided to us and no Employee, Partner, Owner  or Director The Letting People has any authority whatsoever to give or make representation or warranty in relation to the property

A specimen copy of the Holding Deposit terms and conditions is available for viewing during normal reception hours prior to your making an application. If you have viewed the property and are unable to visit our office a specimen copy may be Emailed to you on your request. Holding Deposits are equivalent to 1 Weeks rent in accordance with the Tenant Fees Act 2019.

A specimen copy of the tenancy agreement applicable to each property is available for viewing at during normal office reception hours prior to your making an application. If you have viewed the property and are unable to visit our office a specimen copy may be Emailed to you on your request

Standard tenancy agreements are used in accordance with each landlord agency instructions and subsequently prepared for your signature specific to the proposed tenants, rental, deposit, commencement date and term. Any contract changes to our tenancy agreements (excluding standard tenancy terms and conditions which are not changeable) such as, but not limited to, break clauses, pets, advance rental payments will require prior agreement from the landlord. In addition, any subsequent changes you wish to make to the application terms agreed and requiring contract amendments will require the prior agreement of the landlord. Please note that your Holding Deposit may be withheld in circumstances as defined by the Tenant Fees Act 2019.

Energy Performance Certificates are available at pre-booked viewings. In addition, you can see a copy of the Energy Performance Certificate (EPC) at our offices during reception office hours by prior appointment.

Yes. We do have a traditional paper based postal application process. However, please contact us before a viewing and they will be happy to contact the landlord to confirm required arrangements.

Your Holding Deposit is repayable in circumstances as defined by the Tenant Fees Act 2019. No refunds will be made if you decide not to proceed with your application for any reason. Please help us to help you! If your application is declined due to you not providing truthful and complete reference information or the information provided by you is incorrect, incomplete or inaccurate no refund of your Holding Deposit will be made. All refunds of Holding Deposits due are the responsibility of the Landlord. Please note that Holding Deposits are also subject to the Deadline for Agreement date agreed with you when taking a Holding Deposit.

If you are unable to fully meet satisfactory referencing criteria including your rental liabilities for the term of the agreement you may consider proposing a guarantor. Guarantors must be a UK resident. Please contact your branch to confirm guarantor requirements BEFORE booking a viewing or making an application for further information as the criteria for an acceptable guarantor is complex and may require our making additional enquires to proceed further. In addition, the prior approval of the landlord to process Guarantor referencing will be required.

Yes. You (and your guarantor) as part of the referencing process will be required to provide proof of identification and proof of residency at your current address which will include photographic identity documents. Overseas foreign nationals requiring a Visa will be required to submit their Visa documents and any and all Non UK resident nationals will be required to provide a copy of passport. If you do not meet the standard referencing criteria you will also be required to supply additional supporting information for further consideration. In addition, all applicants Right to Rent status will be checked for all tenancies beginning on or after 1/2/2016 as part of the referencing process which may require your submiting additional documents as required.

All individual applicants (and guarantors) will be required to visit our office to sign tenancy agreements and present original documents to complete ID and Residency checks in person and in our witness. This may also include any other information necessary to complete the application process. In addition, Keys for services which are under or Letting and Management arrnagements may only be collected from our office. Please note our office opening hours for general adminstration and key collection are Monday to friday between 9.30 am and 5pm. 

The Tenant Fees Act 2019 prescribes the permitted payments as follows:

Permitted Payments

Before the tenancy starts payable to the Agent, Coverworld Management Services Ltd, T/AS The Letting People:

Holding Deposit: 1 weeks rent payable on application

Tenancy Deposit: 5 Weeks rent

During the tenancy

Payment of £50 if you wish to change the terms of the tenancy agreement in agreement with your landlord.

Payment of interest for the late payment of rent at the rate of 3% above the Bank of England annual percentage rate for each day that the payment is outstanding.

Payment of the reasonable incurred costs to replace the loss of keys or security devices.

Payment of any unpaid rent or other reasonable costs incurred associated with your early termination of tenancy in agreement with your landlord.

Payable to the provider, if applicable, as follows:

• Gas electric and water charges
• Communications including telephone and broadband
• Subscriptions including cable and satellite provider
• Television license
• Council tax

Other permitted payment

Any other permitted payments, not included above, under the relevant legislation including contractual damages

Equivalent of 5 weeks rent.  Where we collect a tenancy deposit as agent for the landlord as part of our Letting Services, the tenancy deposit will be transferred to the Deposit Protection Service (DPS). Alternatively, the landlord will make arrangements to collect the deposit directly from you before you start your tenancy.

There are no Agency Fees for tenancy applications after the 1/6/2019. However, permitted payments in accordance with the Tenant Fees Act 2019 may be required by your landlord. In addition, transitional arrangements apply for the period up to 31/5/2020 for all tenancies agreed before the 1/6/2019

All cleared funds required to complete the tenancy arrangements including the first month’s rental, tenancy deposit must have been received and payments cleared into our bank account or received in cash at our offices before we are able to confirm the handover arrangements. In addition, you will be required to sign the tenancy agreement and make payment of your tenancy deposit within 7 days on our giving notice that references have been approved and before the start date of your tenancy.

Unfortunately it is not guaranteed. Applications are taken 'subject to contract' and the terms and conditions of the Holding Deposit. This is a prospective date and whilst every effort is made to achieve this date - subject to satisfactory referencing, it cannot be guaranteed. The Letting People act as agents for the landlord and as tenancy agreements are between the parties to the agreement i.e. the landlord and tenant, The Letting People do not accept any liability for tenancies not commencing on the planned commencement date indicated on the Holding Deposit

If you have any further additional requests regarding your occupation of the property, (such as permission to arrange installation of sky dish), we would suggest that you itemise for  the landlord - for Let Only or Rent Collection tenancies or Email to The Letting People branch for Let and Managed tenancies AFTER you have moved into the property. The Letting People regret that are unable to process additional occupation requirements between making your application and the handover of the property

If you decide to withdraw your application, please inform The Letting People as soon as possible in writing. There will be no refund of Holding Deposit paid, subject to the requirements of the Tenant Fees Act 2019

If the landlord withdraws from the letting, The Letting People will inform you as soon as possible. Your landlord is required to refund your Holding Deposit subject to the requirements of the Tenant fees Act 2019. Any other advance payments held on our accounts will be refunded to you by The Letting People as soon as practicable. Please note that the landlord is solely responsible for refunding any Holding Deposits due to you.

The Letting People are members of the UK Association of Letting Agents (UKALA). Our aim is to provide the very best standards of service by following the UKALA Code of Practice. This is available to view on www.ukala.org.uk. However, if you believe that we have not given you satisfactory service you should initially discuss your concerns with a representative of The Letting People.

The Letting People are members of The Property Redress Scheme at www.theprs.co.uk

The Letting People are members of the UK Association of Letting Agents (UKALA) in association with The National Landlords Association (NLA) with at least one member of staff having accredited status.